Key performance indicators comprise the selection, collection, analysis and reporting of standardised data.
Measures selected should be:
- Clinically relevant
- Easy to collect
- Easy to interpret
Overall program effectiveness is determined by aggregating various levels of service provision and delivery.
Cardiac performance indicators are commonly categorised into four domains:[#sanderson-bk-southard-d-oldridge-n.-2004]
Selecting an assortment of measures across all domains will provide sufficient data for evaluating the effectiveness of the program in delivering each component of care, as well as assessing overall program effectiveness.
||Global outcomes include morbidity, mortality, health status and health-related quality of life
||Clinical status of patient at entry into a program and measured at regular intervals thereafter
||Patient’s ability to make recommended lifestyle changes that potentially lead to goal achievement in the clinical and health domains
||Effectiveness of the program structure and methods for delivering service
The Performance measures section describes various types of program evaluation indicators, categorised for easy reference.
Tip: Always collect patient demographic and psychosocial characteristic data, such as disease severity, clinical status, age and treatment setting. This is crucial if you wish to later attribute any differences in program outcomes to quality of care, rather than to the underlying difference in patient characteristics or program setting.